Delivery Policy

Shipping/ Delivery Costs
  • Cecil Nurse currently offers free delivery on all products ordered via the online store.
Transit Time
  • Domestic delivery can take between 3 – 5 business days after clearance of payment.
  • The customer will receive will receive notification when the order is ready for delivery.
International Delivery
  • International shipping is not available.
Dispatch Time
  • Orders are usually dispatched within 1 – 2 business days after clearance of payment.
  • The warehouse operates on Monday – Friday, 9am – 4pm, except on national holidays and weekends at which time the warehouse will be closed.
 Change of Delivery Address
  • Unfortunately, changes to the delivery address cannot be accommodated after payment has been processed.
  • Please ensure that the delivery address is correct prior to processing at checkout.
P.O. Box Shipping
  • Delivery to P.O. box addresses is not possible, the courier can only make deliveries to a physical address.
Delivery Time Exceeded
  • If delivery has exceeded the forecasted time, please contact shop@cecilnurse.co.za, to investigate the delay.
Assembly of Goods
  • Products on offer require minimal assembly and each item is accompanied by fully illustrated assembly instructions.
  • As a third-party, the courier is unfamiliar with the merchandise and is therefore unable to assist with assembly.
Courier Responsibility
  • The courier is only required to deliver the product in good order.
  • Goods will be handed over to the customer on receipt of signature at the door.
  • At no time, will the courier be responsible for opening the delivery and inspecting it, nor are they required to discard packaging on customers behalf.
  • The courier is not required to move furniture around in the customers space to fit the delivery, rooms should be ready and clear prior to accepting delivery.
Damaged Deliveries
  • Please inspect packaging and note any damage on delivery before signing for it.
  • Please report any shortages or damages within 24 hours from the time of receiving the merchandise in writing via e-mail to shop@cecilnurse.co.za.
  • Please explain the problem or defect and include any photographs if possible.
VAT
  • 15% VAT is applied to the price of the goods as displayed on the website.
Cancellations
  • Should the customer wish to cancel an order prior to dispatch, kindly contact shop@cecilnurse.co.za as soon as possible with a cancellation request.
  • If the product has not been dispatched, it may be possible to process a cancellation.
  • If the goods are already in transit, the customer will be required to process a Return Request via their account dashboard, once parcel has been received.
Process for parcel lost in-transit
  • A refund or replacement may be authorised once investigation by both courier and company has been concluded.
Returns
  • Please refer to the Returns Policy for more information.
 Customer service
  • For all customer service enquiries, please email shop@cecilnurse.co.za