Returns Policy

General
  • Goods may be returned within 7 days of receipt, provided it is in the original packaging, unassembled, unused and in saleable condition.
  • Once goods are inspected, a refund of the purchase price¬†will be authorised.
Returns
  • All returns are subject to the following conditions:
  • All Return Requests are subject to pre-approval on a case-by-case basis.
  • Collection of goods by our courier partner will only be approved after the return has been authorised.
  • Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
  • Goods cannot be returned to Cecil Nurse Showrooms/ branches.
Replacement or Exchanges
  • Replacements or exchanges can only be made once a manufacturer defect or damage caused during transit is determined.
  • If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
  • Please do not return the merchandise to any of the Cecil Nurse showrooms/ branches as they cannot be of any assistance regarding online purchases.